The Client
Cantec Systems is a Canadian distributor of industrial and military-grade batteries, power products, and related services. Operating across Canada and the U.S., Cantec supplies critical components to defense contractors, manufacturers, and service providers. With growing product complexity and multiple warehouses, the company needed a more scalable system to manage quoting, inventory, and procurement.
The Challenge
Cantec had outgrown its manual workflows and legacy tools. Key business processes—like quoting, order management, and inventory allocation—were handled through spreadsheets, PHP scripts, and informal procedures. This created risks of overselling inventory, limited tracking of leads or RMAs, and minimal visibility across its Ottawa and U.S. warehouses.
Their internal tools couldn’t:
- Allocate stock against confirmed sales
- Track leads, lost opportunities, or service requests
- Automate landed cost or margin calculations
- Consolidate customer, vendor, and product data in one place
Without a centralized system, Cantec lacked real-time data to make operational decisions and struggled to scale its internal processes.
The Solution
Syncoria implemented a customized Odoo solution that addressed Cantec’s operational needs across sales, CRM, purchasing, inventory, and service. The solution was designed to improve visibility, reduce manual tasks, and support cross-border operations.
Key modules included:
- CRM and Sales
- Purchase and Vendor Management
- Inventory and Warehouse Operations
- Custom Quoting and Costing Logic
- Document and RMA Tracking
Project Wins
- Replaced manual lead tracking with a structured CRM
- Standardized pricing with Odoo’s Pricelist and cost-plus-margin logic
- Streamlined purchase orders and vendor management
- Automated landed cost and margin calculations
- Improved warehouse visibility with stock reservations and reporting
- Integrated Sales and Inventory for seamless order tracking
- Centralized customer and supplier documentation
- Delivered tailored reports for bookings, billings, and forecasts
- Personalized print reports across sales and logistics
Business Impact
Cantec now operates with a single source of truth across departments. Incoming product inquiries from the website are converted into CRM leads. Inventory is reserved automatically once a quote is confirmed, reducing the risk of overselling. Procurement is structured with accurate lead times and vendor pricing. RMA and service requests are tracked with greater accountability. The system supports both Canadian and U.S. operations with real-time visibility.
Strategic Impact
Syncoria’s implementation at Cantec Systems was not just a systems upgrade—it was a business model transformation. By moving away from fragmented tools and undocumented workflows, Cantec established a foundation for operational consistency and future scalability. Syncoria didn’t simply configure modules; it aligned the technology with how the business actually works, creating a platform that now supports every stage of the customer journey—from initial inquiry to fulfillment, warranty, and after-sales service.
This shift has been particularly significant for a company operating in industrial battery distribution, where long lead times, highly specific SKUs, and cross-border compliance introduce constant complexity. Syncoria’s understanding of these challenges allowed Cantec to bring structure to previously manual processes—enabling smarter purchasing decisions, more accurate cost controls, and better visibility across two countries and multiple service models.
The result is a more resilient business, equipped not only to meet day-to-day operational demands but to pursue long-term growth with greater confidence and control.
About Syncoria
Syncoria is a Toronto-based Odoo Gold Partner with over a decade of experience in digital transformation. The company specializes in tailoring Odoo implementations to meet the needs of manufacturers, distributors, service providers, and e-commerce businesses. From discovery to delivery, Syncoria ensures that each Odoo deployment solves real-world operational challenges and positions businesses for long-term success.