February 6, 2020 Blog

Patient Appointment Management For Patient & Staff

The demand for advanced healthcare services is rising exponentially with population growth and the number of patients seeking treatment in hospitals, medical facilities, holistic groups, and clinical practices has increased quite significantly.

The uptick in demand presents a new set of challenges and difficulties for management staff and the management process as a whole.

Appointment management and scheduling software comes into prominence here as a response to the crushing weights of such demand.

As is the case with any kind of enterprise, efficiency is key to solving problems and achieving progress. Scheduling software for hospitals is a quite recent technological advancement which has made the booking process in hospitals easier for both patients and administrative staffs.

Patient Appointment Management:


It is now one of the most widely used web-based applications and allows individuals to book their reservations and requests safely and easily online via a laptop, mobile, smartphone, computer, and other web-connected devices.

An appointment management system may also be known as an online booking application or as an online scheduling software since many of them are indeed making use of the internet to boost capabilities and introduce many different avenues of

Anyone can access the online appointment management system through the healthcare or medical facility supplying URL, or via the website’s “Book Now” option.

If the time and date have been chosen, the system automatically confirms the bookings and also records them immediately inside the system without any input from the workers.

The online appointment management system also contains features such as automatic text and email message notifications that are sent to the booked patients or individuals on the date booked prior to their scheduled reservation period.

In terms of savings as well, the benefits are enormous. Employees spend less time handling meetings and telephone bookings, and they can use their spare time for more pressing and critical activities.

Patients will also save time because in the midst of their busy life there is no need to call the hospital to book an appointment. Monetary savings are also made much easier as the time savings made by the facility will eventually turn into monetary savings, as a reduction in facilities and a reduction in spending for workers.

The appointment management system could reduce the need for additional human resources generated by the appointment scheduling process.

An automated appointment system also has the benefit of being of use and convenience 24 hours a day. In order to arrange an appointment over telephone calls during working hours, a person is required to talk to the patient to get the appointment made.

Thus, people need to work on the phone booking around the clock. The client or the patient can book an appointment at any time using the online appointment management program. It is shown that more than 55 per cent of all appointments are booked online only after working hours.

Every service needs to have a safe payment system. As an online appointment management system is free, and the data is kept secure and secure online payments make people feel relaxed.

Providing free consultation or concessions on consultation fees for a restricted period of time after the initial consultation allows individual patients to use the electronic appointment management system every time to make an appointment.

Healthcare facilities use the new technologies and keep themselves updated to boost efficiency. The scheduling program for electronic appointments is seen as a step forward in taking a healthcare facility into the future.

Keeping the process flawless, enhancing data collection and recording, increasing quality and time savings, providing the patient with substantial ease and choice, thus enhancing patient satisfaction and confidence are some of the essential benefits of an electronic appointment management system.

Furthermore, online systems automate and make patient care more effective. Some electronic appointment scheduling services also provide the patient health records management as part of the kit.

The company should create a single point for storing, reviewing, handling, and evaluating patient information from within. Recording, recording and reviewing these details helps in handling a patient’s case file effectively.

Both regularly reported patient information can be used to make informed, carefully considered health care decisions, along with a history of check-ups and related medical tests.

This can reduce the amount of documentation required and the time it takes for physical files to be accessed. It may also prevent repeated entries of data about the same patient.

Additionally, the patient’s ongoing records can be updated at each visit, making patient details accessible in one location for convenient and fast access. This is critical when one patient is visiting two separate practitioners at the same facility.


The healthcare industry is noted among one of the select few high-tech industries that in fact lagged behind other industries historically when it comes to adopting digital technology.

However, the increasing public demand for quick access and convenience will see it change. Moving forward, the healthcare industry is expected to make use of appointment scheduling software either on their own or as part of an ERP system.

Benefits such as automated, text-based appointment reminders to patients’ phones will soon be taken advantage of on a large scale. Client management is shifting towards cloud-based applications, specifically client relationship management systems.

In the past, only smaller companies usually opted for cloud-based client management, but it is now expanding into bigger, more corporate environments, including hospitals.

Again, as far as customer management is concerned, more personalized interactions will be one of the main trends, making your patients feel more appreciated. Studies have shown that 71 per cent of all customers of all sorts find impersonal customer service irritating and troublesome.

Syncoria is a digital transformation firm based in Canada and is an official Odoo Ready partner.

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