Order management is best described as a process of managing sales orders.
The intricacies of proper order management involve efficiently tracking and fulfilling sales orders, and it includes the cycle of people, processes, and suppliers to create a positive customer experience.
The process lasts from the placement of order until it is finished. Aside from simply keeping tabs on order progress, records such as purchase history, payment method specifics, and volume of the order are also kept as necessities to be sent to the warehouse for the fulfillment of the order itself.
Order management is quite a complex, but necessary process that involves the participation of different departments and people to get a purchase order moved into review by the sales department before delivery.
As with all other business processes and sectors, there is room for further improvement in the order management process.
There exist several different ways and options for you to undertake, which can improve your process’ efficiency and effectiveness significantly.
This article will go over those very ways in which it can be made possible.
4 Strategies to an Effective Order Management.
1 Make use of automation with ERP solutions: Automation is the logical replacement of manual human labor, which is prone to random errors.
You can eliminate the possibilities of error if you turn to automation and get the job done much more quickly.
Automation will pretty much be mandatory once your business starts to grow depending on scaling needs, and it also spares you from having to take on extra employees to process the increased volumes of orders.
Automation is best complemented with an ERP system such as Odoo, as you can also do a lot more than just automation to improve your process. ERP systems generally come with options for forecasting and tracking, detailed options for customer relationship controls, and a great assistant in automating order processing.
The ultimate result of a well-executed ERP implementation that also takes care of automation is improved efficiency, more orders fulfilled at once, and higher revenue.
2 Take analytics seriously and communicate with your employees: As mentioned previously, ERP systems allow you access to analytic tools.
Analytics are crucial for having an understanding of the possibilities in the outcomes of certain business decisions and are also crucial for knowing whether or not you should take that one risky business move after all that you have been thinking about for some time.
The forecasting possibilities also allow you to ensure that you can always have the right amount of stock to fulfill orders to keep your customers happy.
Real-time tracking is also a component of analytic features offered by ERP systems, and they will make an evaluation of products and processes much more straightforward.
If you have all the pertinent data from analytics, communicate with your team regarding them, and let them know about the organization’s current standings.
It brings us to the point of keeping employees updated in all forms. If you are introducing new software such as an ERP system, make sure you explain the ramifications of the decision to your employees properly and give them all the correct training to ensure smooth operations henceforth.
3 Create good relationships with both your customers and suppliers: The best companies get ahead primarily by virtue of the quality of the customer experience in buying from them.
Decrease returns and enhance order management by delivering personalized and memorable customer service.
Make constant use of social media outlets such as Facebook, Instagram, and YouTube as a way to interact with your customer base directly and received the feedback necessary to improve your business process.
Making use of the customer relationship management suite coming with your ERP system is also smart as you will be able to keep track of customer queries, questions, and needs.
Listening attentively to your customers is an excellent way to reduce issues encountered in the order process.
Good relationships with goods suppliers are also vital to a healthy order management system as building up a good rapport and reliable reputation with your suppliers can be hugely helpful if something goes awry.
One thing to note in this regard is that you should look for suppliers that are comfortable with handling the same level of technological advancement.
The suppliers with software that is compatible with yours open up the possibility of real-time tracking, and it will take the pressure off a great deal.
4 Improve inventory management and offer flexible delivery: It is possible to end up often with unused and unwanted goods in your inventory.
All they do is occupy space on your shelves that could otherwise be usable. Keeping real-time track of your stock throughout your business year will solve many business headaches, and you can accomplish this easily with ERP systems that have extension plugins and modules for inventory management.
Keeping your inventory healthy in preparation for figuring out the best shipping method for your business is essential, and you need to be flexible in this as expectations can change if those customers are retained, customers.
All the things necessary for a flexible delivery scheme include accounting for their location, warehouse locations, available shipping options, and cost-benefit analysis of comparable shipping options.
It’s also possible to have multiple shipping methods as long as each of them makes your order fulfillment process sustainable and smooth.
Admittedly, there are more possible strategies for a sound order management system that works like a workhorse than just these four.
These four, however, are some of the basic ideas that are crucial for an up and running order management system. Priorities and possibilities will change and develop as your business grows.
Syncoria is a digital transformation firm based in Canada and is an official Odoo Ready partner.